ORDERING FAQS

 

We are now accepting phone orders for those who like the convenience of phone shopping. Call to speak with  knowledgeable trained staff. You may also fax or mail an order anytime day or night.

 

Store Hours:

Tues - Thurs 10:00 A.M. to 7:30 P.M.

Fri - Sat 10:00A.M. to 5:00PM

Closed Sun - Mon

 

Phone: (330)499-1666 - During store hours.

Fax: (330)497-6884 - Complete the online printable order form and fax.

 

Mailing Address: - Complete the online printable order form and mail.

Trains - N - Things  

1111 South Main Street

North Canton, Ohio 44720

Click here for map

 

Look below to view  our ordering rules

1.  Minimum Order - $9.95

2.  Methods of Payment:  Money Orders, Visa, Master Card, Discover

3.  RETURN POLICY -  We will accept returns for exchange of products ONLY.  NO REFUNDS.  Exchanges must be made within 15 days of the date of receipt of the shipment.  No items can be exchanged without first contacting us.  Merchandise must be returned in saleable condition in original packaging. Original receipt must be included with exchange.  Shipping charges are not refundable.  It is the responsibility of the buyer to pay for return shipping.  The exchanged item is then subject to the regular shipping costs.  

 

The following items may not be returned under any circumstance:

Audio Visual Merchandise

Underwear

Bedding

 

DISCLAIMER:    We want to serve you in the best way possible.  Prices are subject to change without notice due to typographical errors.  We strive to have all items in stock and readily available.  Please forgive us for any shortages.  Allow us to tell you about substitutions such as different colors and/or styles.   It is our hope that you will be a happy customer.  Thank you, Robin

 

SHIPPING AND HANDLING CHARGES: For Ground UPS or US Postal Service to any continental USA street address or APO/FPO address:

 

$9.95 to $50.00

$10.00

$50.01 to $100.00

$11.00

$100.01 to $200.00

$14.00

$200.01 and up

$18.00

 

Bulky items like tables, desks, chairs and playboards will require additional charges.    We will notify you of these additional charges.  
 

In stock orders will be shipped within two weeks.  Sorry, no backorders will be taken.  Slower shipping times may occur during Thomas events.  

 

DAMAGED IN SHIPMENT GOODS - Please refuse a damaged shipment.  Call us for further assistance.